CitiPhone Business Answering Service

CitiPhone Real Live Business Answering Service

You have come to the right place! CitiPhone's Live Business Answering Service provides 24/7 coverage to over 200,000 healthcare providers nationwide. Using proprietary software developed specifically for healthcare, CitiPhone delivers superior quality medical answering service customized for the requirements of each individual practice and provider.

Right from the Start

CitiPhone answers on the first ring, guaranteed. Businesses, Remote Workers, Doctors, hospitals, nurses and other healthcare professionals are routed directly to a CitiPhone operator. CitiPhone's fully customizable auto-attendant screens out unnecessary calls. Callers that need to speak with you before the office is open are routed to an operator.

Skilled Operators

CitiPhone operators are skilled and trained to react with speed and precision, dispatching urgent messages quickly and accurately. All messages include date, time, DOB, call back number, reference number, result details, name and reason for the call.

Accurate On-call Information

CitiPhone's proprietary software permits real-time on-call schedule editing through our secure web portal, MyCitiPhone, you are in complete control of the information CitiPhone uses to contact your providers. The easy-to-use interface and secure network environment virtually eliminates on-call errors.

HIPAA Compliant Message Delivery and Confirmation

MyCitiPhone Smartphone Apps (free with service) receive HIPAA compliant text messages instantly from our servers. Returning calls from the app replaces the provider's mobile number with your office number. The CitiPhone's Smartphone Apps automatically sends notification to our servers when a message has been read. If the message goes unread for a set period of time, CitiPhone follows a pre-set escalation protocol to ensure the message is delivered. Older technology alphanumeric pagers or text-capable mobile phones can also be used but do not offer these features and are not HIPAA compliant.

Real-time Web Portal Access

All messages and their data are available for view on the MyCitiPhone Manager, secure web portal. Messages can be sorted by any field and searches can be performed using built-in or custom queries fields. Reports can be printed out in several formats or exported for caller record management. Messages can also be sent directly from the portal to any employee in your account.

Dependability

CitiPhone's supervisory staff is here to answer any questions that you or your callers may have. Well-trained, professional operators are always available to make on-call changes, location adjustments, and account modifications. CitiPhone's technical and engineering staff is on-call around the clock to handle any type of technical emergency. Should disaster strike, CitiPhone's telephone lines, computers, servers and power sources are redundant, limiting service interruptions. CitiPhone's software is proprietary, providing flexibility in designing custom applications.

Our Services

1	Professional Answering Service	24/7 Live Operator Customer Service For Your Product Or Service
2	Professional Customer Service	24/7 Live Operator Live Operator Customer Service For Your Use Our Click To Call Icon
3	Appointment Scheduling	24/7 Live Operator Our Live Operator Appointment Scheduling
4	Order Processing	24/7 Live Operator Friendly, Fast And Accurate Professionals Process Your Orders
5	Order Fullfillment	We fulfill your orders on time and your customer receives an experience that keeps them coming back for more. We get your product there on time.
6	Software Tech Support	24/7 Live Operator Friendly, Fast And Accurate Tech Support Professionals For Your Software
7	Nationwide 800 Number	Every customer receives a toll-free 800 number to use. It's part of our basic service!
8	Medical Answering	Our experienced staff ensures your phones are answered in the way you would answer them, in a polite, professional and courteous manner all at a fraction of the cost of what you're paying now.
9	Medical Answering Service	Our experienced customer service experts ensure your phones are answered the way that you would answer them. It allows you to do more at a fraction of the cost of staffing your office.
10	Video Web Receptionist	We deliver state-of-the-art video communicatons that are the best in the industry. Your customers can see our customer service reps face-to-face on video right on your website or on their smart phone all while retaining your location and communication privacy anywhere in the world without leaving your office.

WHY CITIPHONE

E-Z TO USE. BE UP AND RUNNING WITHIN SECONDS. HASSLE-FREE SET UP.
CUSTOM-TAILORED TO SUIT YOUR INDIVIDUAL BUSINESS NEEDS
ONLINE ACCOUNT ACCESS. EASY TO SEE WHATS GOING GET REPORTS
GIVE YOUR CUSTOMERS THE BEST CUSTOMER SERVICE EXPERIENCE IN THE BUSINESS
IMMEDIATE CALL PICK UP BY AN EXPERIENCED PROFESSIONAL SPECIALIZING IN YOUR FIELD

Why You Need Us

DEDICATED

We add polish, value and quality to your practice brand, working hard to strike the correct tone, terminology, process and technical understanding of your business. Our professionalism translates into your satisfaction.

Remarkable Client Service

We boost your reputation for your professional services. Our professional team is available 24/7, 365, managing all incoming calls, scheduling appointments, servicing your patients, building your reputation and your practice brand. Even while your staff is off-duty.

Seamless

We'll patch calls to your office or cell phone, take your appointments and access your directory--and most callers won't know the difference.

Experienced

Remarkable client service is impossible without capable employees. We've built our core team from a pool of client-care experts, and we work hard for you.

People-Centric

We believe that strong relationships are the successful spark of a successful medical practice and patient satisfaction. Callers hang up on voice mail, not on people. We'll capture all the after-hours calls you'd otherwise miss.

Why You Need Us

Our dedication, experience, versatility, superior technology and strong rate of return lifts CitiPhone leagues above other virtual receptionist services.

Cost-Effective

CitiPhone is your 24/7 front office. Lower your administrative costs, streamline your time management and increase your profitability. Do it cheaper than an on-site receptionist.