About Us
Our company's main goals are to develop great service, develop the most technologically advanced software, develop fantastic customer service and offer it all at an affordable price. The successful merging of these goals has given birth to CitiPhone.
The story of this success begins with a journey. A journey to discover what makes great service. Our team set out to extensively research patient experiences throughout the world. We explored a myriad of multidisciplinary practices across several continents.
We interviewed thousands of patients from all walks of life and all nationalities. We heard their personal stories, documented experiences and talked about their struggles. Our journey took us from the first call they made to their doctor and followed to the end of their treatment.
We asked patients how their experiences shaped their view of their doctor. How this experience determined if they would continue with their doctor or seek treatment elsewhere. Would they recommend their doctor to a friend?
Based on these conversations, we set forth to make the necessary framework. To not only meet but to exceed the patient's expectation. We put together the tools necessary to tackle this task. We compiled a team of experts and set forth on the arduous task of researching and reviewing all the software on the market and what their capabilties were. We came to the conclusion that it was lacking on many levels.
We quickly decided to create our own software. We put a plan into place that was focused on two additional levels, quality and affordabilty to the clinician. We developed a technologically superior software that exceeded these needs. Since we are the originator of the development, we are able to offer our software and service at a reduced rate. This is also an important financial benefit to the medical practitioner.
We collaborated with patients to fully address their needs. We answered these needs by implementing solutions to these requests into our software AI. This enables our software to accurately address all patient caller needs and create an exceptional patient experience everytime. Our software meets and exceeds these needs not only on a caller level but also on a multilingual and multinational level. It fully addresses patient needs in every community.
We hired highly-educated and very talented software engineers and programmers. We developed a superior software product that met all of the care sensitive needs of patient callers that kept them coming back to your practice.
Our software gives medical practitioners and their staff a satisfying patient experience. Our software and service does this so much more.
By following your specific practice, we formulate products and services that deliver the results you and your practice need. Our medical call answering professionals outperform all the rest. Our team is the best in the industry. Our technology is the best in the industry. It's time to make your workday easier with CitiPhone.
